Upper Peninsula Children’s Museum
Guest Services Associate (Store & Floor Staff)
Position Summary
The Guest Services Associate supports the daily operations of the Upper Peninsula Children’s
Museum by working both the front store/check-in desk and the museum floor. This role is
responsible for creating a welcoming, positive experience for every family that walks
through our doors. This is a highly guest-facing position that requires energy, attentiveness,
and a proactive attitude. Team members help maintain a clean, organized, and safe
environment while supporting children and caregivers in their play and learning. All
associates are cross-trained in both store and floor responsibilities.
Core Expectations
 Greet every guest warmly and professionally.
 Maintain a consistently positive and helpful attitude.
 Take initiative when something needs attention.
 Support a clean, safe, and organized museum environment.
 Communicate clearly with teammates and supervisors.
Store / Front Desk Responsibilities
 Check in guests and members accurately through the POS system.
 Process admissions, memberships, retail sales, and donations.
 Maintain knowledge of membership benefits and pricing.
 Answer phone calls and respond to guest questions.
 Maintain organized and visually appealing retail displays.
 Restock merchandise and notify the Store Manager of low inventory.
 Handle cash and transactions accurately.
 Promote memberships and upcoming programs when appropriate.
Floor Staff Responsibilities
 Monitor exhibit areas to ensure safety and positive guest interactions.
 Reset exhibits and materials throughout the day.
 Perform light cleaning, including wiping surfaces and organizing materials.
 Engage with children and families in a supportive and friendly manner.
 Redirect unsafe behavior calmly and respectfully.
 Report broken materials or safety concerns immediately.
 Support party rentals and special events as assigned.
Team Responsibilities
 Arrive on time and ready to work.
 Follow opening and closing procedures as assigned.

 Assist with event set-up and tear-down.
 Support a culture of inclusion and respect.
 Represent the museum positively at all times.